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Business English

Quiz # 2, MCQs

NOTE: Attempt all Questions to see the Result at the bottom of this page.

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1)

Which guideline should be followed to ensure Courtesy?
- A) Be sincerely tactful, thoughtful and appreciative
- B) Use expressions that show respect
- C) Omit irritating expressions
- D) All of the above
Right Answer is the option "D"

2)

A fault in the communication procedure where the meaning of the message is lost “in translation” from intention to language or from language to understanding is called
- A) Distortion
- B) Noise
- C) Redundancy
- D) Feedback
Right Answer is the option "A"

3)

What is the emphasis of a Functional resume?
- A) Place the name and professional objectives at the top
- B) Provide functions and tasks the applicant can perform
- C) Put the most important information first
- D) Put the most important information first
Right Answer is the option "B"

4)

How the credibility of the communicator can be systematically analyzed?
- A) Through written communication
- B) Through communication probe
- C) Through oral communication
- D) Through non verbal communication
Right Answer is the option "B"

5)

What is meant by the term 'Connotative'?
- A) It refers to the literal meaning of words.
- B) It refers to the associations that are connected to a certain word
- C) It refers to general meaning of words.
- D) It refers to cognitive meaning of words.
Right Answer is the option "A"

6)

In which of the following message categories would you place sales and marketing messages?
- A) Persuasive
- B) Positive
- C) Negative
- D) Routine
Right Answer is the option "A"

7)

What can be considered as the heart of a report?
- A) A variety of components
- B) Introduction, body, and a close
- C) Only the body of the report
- D) The introduction of a report
Right Answer is the option "C"

8)

Which of the following you should avoid when writing a claim letter?
- A) Direct request
- B) Professional tone
- C) A complaining tone
- D) Specific details
Right Answer is the option "C"

9)

What is meant by the term 'Denotative'?
- A) It refers to the literal meaning of a word.
- B) It refers to the surface meaning of the word.
- C) It refers to cognitive meaning of words.
- D) It refers simple meaning of words.
Right Answer is the option "A"

10)

While writing persuasive messages which four things should be kept in mind about your audience?
- A) Main idea, consideration, needs and appeals, logic
- B) Semantics, emotion and logics, clarity, consideration
- C) Needs and appeals, emotion and logic, credibility, semantics
- D) Credibility, logics, main idea, emotion
Right Answer is the option "C"