Mass Communication Quiz, MCQs

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  1. 1)

    With the use of which of the following, we reason from specific evidence to specific evidence?

    • A) Analogy
    • B) Logic
    • C) Induction
    • D) Deduction

  2. 2)

    Which of the following method is the best approach for refusing a claim?

    • A) Direct method
    • B) Callous method
    • C) Straight method
    • D) Indirect method

  3. 3)

    When people ask you for information and you can’t honor the request, you may answer with:

    • A) Direct approach only
    • B) Indirect approach only
    • C) Both direct and indirect approach
    • D) None of the given options

  4. 4)

    Almost every customer who makes a claim is emotionally involved; therefore, the _________________ is usually the best approach for a refusal.

    • A) Direct method
    • B) Callous method
    • C) Straight method
    • D) Indirect method

  5. 5)

    Which of the following statement is NOT true about a congratulatory message?

    • A) The message may be sent to a company relocating to a new building.
    • B) The message may be sent to an individual for being elected to an office in a social organization.
    • C) The message should focus on the receiver from start to finish.
    • D) The message may close by referring to the writer's assistance to the receiver in his or her achievement.

  6. 6)

    In a disappointing newsletter:

    • A) It is important to apologize.
    • B) Apology can be made with reason.
    • C) No apology is offered for the decision.
    • D) None of the given options

  7. 7)

    A presenter who consistently speaks at a rapid rate may be perceived as:

    • A) To be nervous
    • B) Impatient
    • C) Hurried
    • D) All of above

  8. 8)

    Which one of the following should not be interpreted to mean brevity, which will result in an incomplete message?

    • A) Conciseness
    • B) Correctness
    • C) Consideration
    • D) Courtesy

  9. 9)

    Which of the following involves grasping what the speaker means by seeing the ideas and information from his/her point of view?

    • A) Listening
    • B) Hearing
    • C) Filtering
    • D) Speaking

  10. 10)

    When using visuals in a presentation, which of the following should be avoided?

    • A) Taking time to explain the visual.
    • B) Fitting the visual to the material being discussed.
    • C) Talking to the visual.
    • D) None of the given options